Covid Procedures

COVID Safety Measures

Across Canada we have taken extraordinary measures to prevent the spread of COVID-19. For Wellington Ortho & Rehab, that meant closing our general “in person” physio and massage for a period of time,  offering Telerehab for physiotherapy and establishing safety protocols in accordance with public health guidelines upon re-opening.


Safety Guidelines

Reduce the risk

The COVID-19 battle has not ended even though many health & workplace safety issues are being lifted.

While many are prepared for next steps, many are not.  Please continue to treat others with empathy and kindness as we move forward to living with COVID-19.

We ask you to please read through the safety guidelines we ask of you as patients of the clinic (or of the physician offices within) to reduce the risk of COVID transmission.

Wearing a mask

All visitors to the clinic will be required to wear a mask until further notice. 

Health care settings are an exception to the removal of mandatory mask requirement announced by the Chief Medical Officier of Ontario on March 21, 2022. 

Masks will be available for those who do not have a mask.

Masks will prevent potential infectious droplets of the wearer. Staff will be wearing masks and/or face shields depending on their roles within the clinic.

Individuals attending the clinic

Where possible, please have the patient only attend the clinic to reduce the risk of COVID-19 exposure and transmission.

Adhere to social distancing guidelines

Maintain a six foot/2metres of physical distances within the clinic where possible.


Follow directional arrows on the floor for traffic flow.


Wait on noted social distance circles if speaking with reception staff.


Follow protocols for waiting in your vehicle or spacing seating as advised by your clinician office.


Do not congregate at the front door, reception area or other locations within the clinic.


Keep your hands clean

Hands should be washed with soap and water before arriving at the clinic. No individual with visibly soiled hands will be accepted into the clinic.

All guests at the clinic will be directed to use hand sanitizer in the clinic upon arrival.

Only touch necessary surfaces

Frequently touched surfaces (doorknobs, counters) will be cleaned a minimum of 2x per day or when visibly dirty.

Examining beds and/or chairs will be cleaned after each patient.

Clean your hands with sanitizer or soap and water after leaving the clinic.


Debit or credit purchases will be preferred using card touch only.


For larger purchases we will ask you phone in your credit card number to avoid touching pin pad surfaces.


Cash will be accepted where other options are not available.

Safety First

Screening Questions

Our focus is on helping to keep our employees and patients healthy. Please be prepared to answer the following questions until March 21, 2022:

1. Do you have any of the following NEW or WORSENING symptoms or signs?

  • New or worsening cough
  • Shortness of breath
  • Sore throat
  • Runny nose, sneezing or nasal congestions (excluding seasonal allergies)
  • Hoarse Voice
  • Difficulty swallowing
  • New smell/taste disorder(s)
  • Nausea/vomiting, diarrhea, abdominal pain
  • Unexplained fatigue/malaise
  • Chills
  • Headache
  • Pink Eye (conjunctivitis)

2. Have you travelled outside of Ontario or had close contact with anyone that has travelled outside of Ontario in the past 14 days and been advised to quarantine?

3. Do you have a fever?

4. Have you had any contact with anyone with a respiratory illness or a confirmed or probable case of COVID-19?

Questions or concerns?